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At a glance
The Government of the People's Republic of Bangladesh promulgated the Protection of Consumer Rights Act, 2009 with the objective of protecting the interests of consumers, prevention of anti-consumer rights activities and settlement of disputes arising out of violation of consumer rights.
Under the guidance of the National Consumer Rights Protection Council, the Directorate is implementing the Consumer Rights Protection Act, 2009 at the field level. Moreover, in 64 districts there are 11-member District Consumer Rights Protection Committee chaired by the concerned District Commissioner, 18-member Upazila Consumer Rights Protection Committee chaired by the Upazila Chairman and 20-member Union Consumer Rights Protection Committee chaired by the Chairman of the Union Parishad.
The Consumer Rights Protection Act, 2009 is a comprehensive law to protect consumer interests. In this act, there is a provision of a maximum penalty of 2 (two) lakh rupees for acts against consumer interest. Moreover, there is a provision for confiscation of illegal goods or materials, materials etc. in favor of the state in connection with the additional offense of the above penalty. Under this Act, an aggrieved party can file an appeal before the Sessions Judge of the local jurisdiction within 60 days of the order.
Apart from that, there is a provision to file an appeal in the High Court Division within 90 days against the judgment and decree of the Joint District Judge Court.
The main objective of this Act is to protect and promote consumer rights. The offense under this Act is cognizable, cognizable and bailable. The Protection of Consumer Rights Act, 2009 is an additional law in the context of the continued existence of laws made by other ministries relating to consumer rights under different names. If it is not a substantive law, the law is comprehensive and comprehensive. The judicial system under this law is multidimensional:
Administrative measures: imposition of fines, cancellation of licenses and temporary and permanent suspension of operations;
    Criminal: If a case is filed, a maximum of 3 years imprisonment and a fine of Tk 2 lakh or both;
    Dewali Remedy: A lawsuit filed claiming financial compensation of 5 times the amount of pecuniary loss may result in the following verdict:

 (a) Directing the defendant to replace defective goods with proper goods.
(b) direct the defendant to accept the return of the defective goods and refund to the plaintiff the value of the said goods;

(c) Directing the defendant to pay to the plaintiff appropriate compensation, which may be up to 5 times the pecuniary value determined and proven loss: Directing the defendant to pay the costs of the suit.
Special Powers Act, 1974 : Cases can be filed under the Special Powers Act for adulteration or manufacture of counterfeit medicines.
Filing a case in the Special Tribunal: Considering the seriousness of the crime, a case can be filed in the Special Tribunal, in which case the maximum penalty can be death penalty.